DISCOUNTFREE DELIVERY FOR ORDERS OVER £100

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Terms of use

  1. By placing an order with Italyabroad.com you are confirming that you are 18 or older. It is illegal for us to sell alcohol to anyone under the age of 18.
  2. When you give Italyabroad.com your credit or debit card details you are confirming that you are either the card holder, or that you have permission from the card holder to use the card for the purpose of ordering wine.
  3. If you are nervous about giving us your credit card details, don't be. We use secure servers with state-of-the-art encryption and secure sockets layer (SSL) technology for the transfer of credit card information. Additionally, when you place an order, we will not store your card details.
  4. The payment will be taken from your card on the moment you place your order.
  5. We reserve the right to cancel any orders we cannot fulfill for any reason. If your order is cancelled we will contact you to explain why and refund any money you have paid us for that order. Vintages are subject to change without notice.
  6. Our standard delivery service is 2/3 days (Monday to Friday) to UK mainland addresses, when you order before 3pm. Please check our delivery page for all countries covered and relative costs. For all orders outside the UK the customer will be liable for any taxes and/or duty.
  7. We are unable to guarantee delivery dates to some areas of the UK, we will contact you if this is the case.
  8. If your order goes missing, or is damaged, between dispatch and delivery, we will send you a replacement order as soon as we can. If we are unable to dispatch replacement goods within 7 days we will offer you a full refund. For these purposes, delivery takes place when products are left at your delivery address or with someone else in accordance with your instructions.
  9. Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, contact you and ask you whether you wish to cancel your order or continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price.
  10. We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.
  11. For your own safety we reserve the right to contact your card issuer for the purposes of carrying out security checks.
  12. We take your privacy very seriously and will only pass your details on to 3rd parties when necessary to fulfill your order i.e. warehouse operators, carriers etc.
  13. Any promotions, discounts or vouchers are single use only and not to be used in conjunction with any other promotion, discount or voucher unless otherwise stated.
  14. Products offered by us are displayed on our website(s) in 'real time'. This is to say that any product may be withdrawn from offer without notice.
  15. If for some reason we are unable to fulfil your exact order, we reserve the right to substitute up to 3 bottles with similar wines of at least the same value as the wine you ordered. Of course, the 3 substitute bottles are covered by our money back guarantee as set out below. If we need to substitute more than 3 bottles in any one order we will put your order on hold and contact you for further instructions.
  16. All of our wines are covered by our money-back-guarantee i.e. if you're unhappy with the wines then we'll give you your money back. Please note that you will need to return the wines to us unless faulty, see our Guarantee of Satisfaction .
  17. Users of this website may post reviews, ratings, comments and other content. This right is extended on condition that the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable. Specifically, content should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings.
  18. We reserve the right, but not the obligation, to remove or edit any content.
  19. If you post content or submit material, unless indicated otherwise you:

    Grant Italy Abroad Network Ltd and its affiliated companies a non-exclusive, royalty-free and fully sub-licensable right to use, reproduce, publish, modify, adapt, translate, distribute, create derivative works from, and display such content throughout the world in any media.

    Grant Italy Abroad Network Ltd and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose.

    Agree that the rights you grant above are irrevocable during the period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

    You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Italy Abroad Network Ltd, the content and material is accurate; use of the content and material you supply does not breach any Italy Abroad Network Ltd policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Italy Abroad Network Ltd and its affiliates for all claims brought by a third party against Italy Abroad Network Ltd or its affiliates arising out of or in connection with a breach of any of these warranties.

Vouchers, Gift Cards and Gift Certificates



Vouchers

  1. Our vouchers can be redeemed online or over the phone.
  2. They cannot be combined with any other offer or promotion and they're one voucher per person.
  3. They're also for one-off purchases only i.e. you're not required to join any type of wine club when redeeming your voucher.
  4. Our vouchers typically have a minimum spend associated with them, unless otherwise stated.
  5. BUT please note, the minimum spend does vary from voucher to voucher so please refer to the voucher itself.
  6. Before you get spending, you'll have to register with us first, so we can verify your age, check where to send the wine to - and take any necessary payment.
  7. Your voucher can be used against the vast majority of products on our site (unless otherwise stated on the voucher) - as long as it hits the minimum spend. And please see voucher for any expiry date that may apply.
  8. As with all orders, if you're not happy with any of the wines for any reason, we will give you your money back!

Gift Vouchers / Gift Cards:

  1. Our gift vouchers / gift cards, can be redeemed online or over the phone by new or existing customers (unless otherwise stated on your voucher).
  2. They cannot be combined with any other offer and they're one voucher per person.
  3. They're also for one-off purchases only i.e. you're not required to join any type of wine club when redeeming your voucher
  4. Before you start spending, you'll have to register with us first, so we can verify your age, check where to send the wine to - and take any necessary payment.
  5. Your gift voucher can be used against the vast majority of products on our site (unless otherwise stated on the voucher)
  6. If you want to top-up your spend i.e. your total comes to more than the value of your voucher, we will charge the outstanding balance to your credit / debit card .
  7. N.B. If you don't use the full balance of your gift voucher in the one transaction, you will lose any outstanding balance, so it's best to spend it all upfront! And please see voucher for any expiry date that may apply.
  8. As with all orders, if you're not happy with any of the wines for any reason, we will give you your money back!

Italyabroad.com Gift Certificates

  1. Italyabroad.com Gift Certificates can be bought online or over the phone, to pass onto a friend.
  2. These gift certificates are like cash (i.e. can be used to buy anything on the site) - and we'll send the certificate to the recipient via email, with full instructions on how to claim it.
  3. They can be stacked (unlike our partner vouchers / gift cards) - and they can be used in conjunction with any other offer or voucher.
  4. Before claiming a gift certificate, you'll have to register with us first, so we can verify your age and we know where to send your wine to.
  5. As with all orders, if you're not happy with any of the wines for any reason, we will give you your money back!

Italyabroad.com Reward Points

  1. Reward Points are not transferable, and can only be used by the person who is registered on the linked Italyabroad.com account.
  2. Members may be removed from the scheme at any time at the discretion of Italy Abroad Network Ltd.
  3. Reward Points can only be used at Italyabroad.com.
  4. Reward points and vouchers cannot be transferred, sold or in any way traded.
  5. You must also spend at least £1 in a single transaction for the transaction to qualify for Reward Points. Then 1 Reward points will be awarded for every ?1 that is spent. For every product review you submit, you will earn 500 Reward points. This can be altered at the discretion of Italy Abroad Network Ltd.
  6. Italy Abroad Network Ltd shall also be entitled to set a limit on the number of points which may be awarded to each Reward Points account in respect of special promotional items on which additional points are awarded. Italy Abroad Network Ltd shall be entitled at any time to cancel points awarded if the relevant products to which such award relates are returned or cancelled for any reason and a refund of the purchase price is given or if the relevant products are exchanged for other products, unless such exchange is for products with an equivalent points value. Where the relevant products are exchanged for products of a lower points value Italy Abroad Network Ltd shall be entitled to cancel the balance of points between those originally collected and those collected in respect of the replacement products.
  7. The current redemption value of points is one point equals 1 penny and Italy Abroad Network Ltd reserves the right to vary the rate at any time.
  8. Points can be spent in the purchase of any product available from our website